Contact Information

At Aurenza, we are committed to providing our customers with helpful and responsive customer service.

If you have any questions about our products, your order, delivery, returns, or anything else, please get in touch with us using the contact details below.

Business Name: Aurenza
Email: support@aurenza-store.com

Customer Support

For the quickest response, please contact us by email. When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

Our customer service team aims to respond to enquiries within 24–48 hours, excluding weekends and UK public holidays.

Order Enquiries

If your enquiry relates to an order, please provide:

• Your order number

• The name used when placing the order

• The email address associated with the order

• A brief description of your enquiry

This helps us locate your order and resolve your enquiry efficiently.

Complaints

We take customer concerns seriously. If you are unhappy with any aspect of our products or service, please contact us using the details above and we will work with you to resolve the issue.

Aurenza
Email: support@aurenza-store.com