Shipping Policy

Last updated: October 2026

Processing Time

Orders are generally processed within 1–2 business days of being placed. Processing times are estimates and may vary due to order volumes, supplier processing, public holidays, or other unforeseen circumstances.

Delivery Times

We currently offer shipping to the UK and selected international destinations. The delivery timeframes below are estimates only, are not guaranteed, and may vary depending on the destination, shipping carrier, customs processing, supplier or fulfilment arrangements, and other unforeseen delays or circumstances.

• United Kingdom: Estimated 7–15 business days.

• Europe: Estimated 7–15 business days.

• International: Estimated 10–20 business days.

These timeframes are provided as general estimates and should not be treated as guaranteed delivery dates. Actual delivery may be earlier or later than indicated.

Delivery times can vary by destination and may be affected by carrier delays, customs inspections or processing, weather, public holidays, high-demand periods, supplier or fulfilment delays, and other circumstances outside our reasonable control.

If your order contains multiple items, they may arrive separately depending on fulfilment and shipping arrangements. Where this occurs, delivery dates may differ for each item.

Tracking

Once your order has been dispatched, we will send a confirmation email with tracking information where available. Tracking updates may take time to appear and can be delayed or limited depending on the carrier and destination.

Questions About Your Delivery

If you have questions about your order or delivery, please contact us at support@aurenza-store.com and include your order number. We will do our best to help.

Any delivery date or timeframe we provide in response to an enquiry is an estimate only and may change due to destination-specific conditions or unforeseen circumstances.